Do you ship internationally?
No, current we operate in India only.
How should I contact if I have any queries?
We are always happy to help you. For any query/ suggestions/ feedback you can call our customer support number tel: 01140467248 or mail us at firstname.lastname@example.org.
How do I track my order?
You make an account at the time of purchasing the product, you can track your order in the same account.
How can I change or cancel my order?
For any changes in your order, call our customer care number- 01140467248
How can I return a product?
Once the hardware is delivered or installed, you enter into an agreement with the respective DTH service provider, in which DTH connect is not a party. As a standard practice, across all DTH sales agents, no returns are permissible once the hardware is delivered or installed. You are advised to understand the terms and conditions of the respective DTH providers before the installation of DTH.
How long will it take to receive my product?
All orders received during working hours are generally processed by us within 30 minutes. Delivery, installation, and activation of service is then processed by the respective DTH service provider. The same may take 4 to 24 hours depending upon the service provider and the rush at that time.
Do you provide any warranty policy?
Generally, there is a 1-year warranty of Set Top Box provided directly by DTH service providers. However, you are advised to understand the terms and conditions of the respective DTH service providers beforehand.
What is your range of products?
The products and services are updated on the website regularly.
Do the services transfer with me from one place to another?