Shipping & Installation Delivery Policy

Effective date: 16 July 2026

OnlineDTH is a brand of Yash Retail And Services Private Limited (CIN: U72900HR2020PTC086634; GSTIN: 06AABCY2351G1ZJ).

DTH connections

A DTH connection is primarily delivered through direct local installation, not ordinary courier shipping. After booking and serviceability confirmation, OnlineDTH forwards the request and coordinates with the respective DTH brand’s local authorised team. The team generally contacts the customer and completes installation within 2–24 hours, subject to PIN-code serviceability, stock, KYC, weather, holidays and customer availability.

Standard installation is included where the offer says so. Extra wire, connectors, special mounting, concealed wiring or other non-standard material/work may be chargeable only after informing the customer.

Remotes and accessories

Physical accessories are dispatched by courier and normally arrive within 5–7 working days. Shipping is free where the checkout/product page states “Free”; otherwise any charge is shown before payment. Tracking is shared when available.

Service area and delays

Availability is India-wide only where the respective brand serves the customer’s PIN code. If an order cannot be fulfilled before activation, the customer is eligible for a full refund under the Cancellation, Return & Refund Policy.

Contact

WhatsApp-only: 9729991794. Email: info@onlinedth.co.in. New connection support: daily 7:00 AM–10:00 PM. After-sales: Monday–Saturday; Sunday closed.